Refund policy

REFUND & RETURN POLICY

If you are not completely satisfied with your purchase, you may request an exchange or refund, subject to the conditions below:

Exchange
•    Full-priced items: within 7 days of receiving your order 
•    Sale items: within 3 days of receiving your order 

Refund
•    Full-priced items: within 3 days of receiving your order 
•    Sale items: not eligible for refund 

Terms & Conditions:

  • Items must be returned unused, in perfect condition, with original packaging, tags, any included gifts, and the receipt. 
  • Markdown items refer only to officially discounted products. Coupon or promo code purchases are considered as full price.
  • Returns and exchanges are not accepted for bags, jewellery, accessories, swimwear, underwear, fragrance, and beauty products.
  • Each order is eligible for a one-time exchange only.
  • Refunds will be issued to the original form of payment.
  • Returns can be processed via the Returns Portal, in-store, or by contacting customer support.
  • For more details, please refer to our FAQ.
  • All returns are subject to KSA applicable for consumer regulations.