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To sign in to your account, click on My Account icon at the top right of the homepage and enter your log in details. You will have access to your complete order history.
Creating a Sandro account is easy:
1. Click on My Account on the top right of the homepage
2. Once you are on the login page, click on Create my account
3. Enter your personal information
4. Click Confirm
We recommend you create an account so you may access the following advantages:
• Tracking your order
• Changing personal information and details
• Benefiting from certain offers only available to our account-holding customers
Be one of the first to know about news and offers from Sandro by signing up for our newsletter. To sign up, simply enter your email address here .
Additionally, some offers are only for our customers who are logged into their accounts. You can create an account and select ‘I want to receive the Sandro newsletter’ located after the fields required to create your account.
If you have forgotten your password, enter your email address in the login page, then click on ‘Reset password’ You will receive an email enabling you to reset your password.
To change your password, simply go to your account, under My information, go to ‘Change my password’ to get a reset password link.
To change your address, log in to your account, click on My information, and click on ‘Edit’. If you haven’t created an account yet, click the My account icon at the top of the page; click on Create my account and enter your information including your address.
Customers are hereby informed that their personal data may be collected on the Website and used by SANDRO, which acts as data controller within the meaning of the Regulation (EU) 2016/679 of the European parliament and of the council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter “General Data Protection Regulation” or “GDPR”).
SANDRO undertakes to protect and ensure the security and confidentiality of its Customers’ personal data in accordance with the GDPR, including by taking all appropriate measures to prevent these data from being distorted, damaged or accessed by unauthorised third parties.
In particular, Customers’ personal data may be sent to service providers and contractual partners which, acting as subcontractors within the meaning of the GDPR, contribute directly to the management of Orders and for which it is absolutely necessary to access the personal data entered by Customers when creating and using their Accounts (identity, postal address, telephone number, email address). Subcontractors may act only under instruction from SANDRO.
Customers’ personal data are collected for the following purposes:
• to manage Orders and relationships with Customers;
• to inform Customers about commercial offers and information relating to the brand;
• to reinforce and enhance communication from the Website and the brand by sending, for instance, newsletters and special offers depending on the preferences that Customers express on the Website;
• to improve and personalise the services offered to Customers; and
• to comply with legal and regulatory obligations
Customers’ personal data are retained only for the period strictly necessary for the aforementioned purposes.
In accordance with the French Data Protection Act, Customers have the right to access, correct and object to the use of their
personal data (hereinafter “Data Protection Rights”).
To exercise one or more Data Protection Rights, Customers should send a request by email or post to the Customer Services department of SANDRO, by filling in the contact form on the Website or by writing to the following address and stating their full name, email address and customer reference details: SANDRO Service client, 150 bd Haussman 75008
Paris FRANCE.
All requests must be signed and accompanied by a photocopy of an ID document bearing the Customer’s signature, and include the return address.
Requests made on the basis of one or more Data Protection Rights will be replied to no later than 2 months after receiving the requests.
Customers may give SANDRO specific guidance in
which they explain how they would like to exercise their Data Protection Rights
under the GDPR after their death.
To unsubscribe from the newsletter, click on the ‘unsubscribe’ link found at the bottom of every Sandro newsletter. From the moment you unsubscribe, you will no longer receive any emails from Sandro,
including invitations to our exclusive sales.
If you no longer want to receive post from us, please contact our Customer Service team via the contact form.
To place an order on our website, simply do the following:
1. Select items on the website and add them to your cart
2. Confirm your cart
3. Enter your delivery address
4. Select your delivery method
5. Choose your payment method, then enter your bank details
6. Pay in 4 intertest-free installments with TABBY
We recommend you create an account so you can track your order. Once your order has been confirmed, you will be directed to a screen confirming that your order has been placed. A few minutes later, you will receive an order confirmation email with your order number.
If you have chosen standard shipping, you will receive a shipping confirmation email once your order has been shipped. It will include your tracking number, which will help you track your package's
location.
Please note:
• During special operations on the website and in the event of stocktaking, the preparation period may be extended (in which case you will be notified on the website).
Once your order has been confirmed, you can cancel it only if it’s still being processed by us. If you’d like to cancel your order, please email us at cs.fashion@alfuttaim.com as soon as possible and we’ll see what we can do. If it has been shipped out, you can only return your items for refund once you have received your package, all within 14 days.
To use a promotional code, simply enter it into the "discount code" field located on the checkout page. Once the code has been validated, the offer will automatically be taken into account in your order.
If your special offer code does not work, a message will be displayed to tell you that the code is not valid. Please contact our Customer Service via the contact form.
The offer codes which work on our website don't work in our stores.
Be assured, all health and safety measures are taken at our warehouse for the preparation of your order as well as for the safety of our teams.
We take the greatest care with your items so that they are not damaged in transit and so you can maintain them over time. That’s why all our fragile items are delivered in specific protective packaging.
Your invoice is sent along with your order delivery. You can also view your invoice from the order invoice email sent to your email address. Alternatively, you may reach out to cs.fashion@alfuttaim.com for a copy to be emailed to you.
The wishlist allows you to put aside models you like. To build your wishlist, go to the product page you want to save and click on the "add to my wishlist" button. items will remain in your wishlist until they run out of stock. You must have an account to create a wishlist.
You also have the possibility to transform your wishlist into a cart. To do this, simply click on "add to cart" when your article is selected.
Sandro delivers across the Kingdom of Saudi Arabia - be it in Abha, Riyadh, Jeddah or Arar, we’ve got you covered.
If you have an account, you may track the progress of your order at any time in the My Orders section of the My Account page. You can also check the status of your order here.
Standard delivery within 1-3 working days within Riyadh and within 3-5 working days in all other cities.
FREE delivery for orders SAR250 & more
SAR30 delivery fee for orders less than SAR250
Conveniently shop & pay online and collect your purchase from Sandro Al Faisiliah Mall store.
Full-priced and sale items may be returned within 7 days from delivery.
Please present the tax invoice for the purchase.
Only products that are new, unworn and clean will be refunded.
The item(s) you want to return must be packaged in their original packaging with their labels.
The following items cannot be returned: jewelry, accessories, swimwear, underwear, fragrance and beauty products.
Select Return my order at the bottom of the webpage. Indicate your order number and email address then select Find my order. Tick on the item(s) you’d like to return and tap Next. Select your return reason.
Select Next and wait for the page that displays our recommended resolution and our email to confirm your return.
Items may be returned at Sandro Al Faisiliah Mall store.
Full-priced and sale items may be returned within 7 days from purchase.
Please present the tax invoice/original receipt for the purchase.
Note: Items bought during promotions on our website cannot be returned in store.
Exchanges are applicable only to item(s) and order(s) that have already been delivered. Exchanges can only be done in Sandro Al Faisiliah Mall store and not online.
Full Price items may be exchanged within 30 days upon receipt of delivery/purchase.
Sale items may be exchanged within 14 days upon receipt of delivery.
Please present the tax invoice for the purchase.
The item(s) you want to exchange must be in their original condition, in original packaging and with labels intact.
Only products that are new, unworn and clean can be exchanged.
The following items cannot be exchanged: jewellery, accessories, swimwear, underwear, fragrance and beauty products.
Refunds may take up to 14 business days, depending on your bank or card issuer's policy. Refunds will be credited via the original payment method chosen for the order.
Changing an order is not possible on our website. You can, however, return your item after it has been delivered.
Items and orders purchased with a voucher can only be exchanged. They cannot be returned/refunded. The value of the items or orders cannot be exchanged for cash.
Care advice and instructions are included on the item pages online and on the product labels. We recommend you follow these instructions carefully. If you have lost the label, please contact our Customer Service at cs.fashion@alfuttaim.com.
If you do not follow the instructions and your product is damaged, the item cannot be considered defective and you will have no grounds for complaint.
When these instructions indicate dry cleaning, this is the most appropriate method. If the product includes leather items, the customer must contact a professional specialising in leather.
All our items are designed by our team of designers and the founder of our brand, Evelyne Chetrite, for our women’s lines and her son Ilan Chetrite for the men’s lines.
In spite of the great care we take with our customers’ orders and in spite of the quality control we carry out before dispatching every order, an item may exceptionally be defective. If that is the case, you have a period of 14 days (from the date of delivery) to return it free of charge. If you notice a quality issue with one of your items after 7 days, please contact Customer Service via our contact form.
Please indicate the following:
• The reference of your item
• The order number if your purchase has been done online
• The date of purchase
• A description of the quality issue
• Photos of the problem encountered
• One of our specialised advisors will get back to you within 48 hours.
Click here to view our size guide for various items.
Please visit our store locator page to find our store contact details and opening hours.
Please visit our store locator page to find our store location details and opening hours.
Creating a Sandro account is easy:
1. Click on My Account on the top right of the homepage
2. Once you are on the login page, click on Create
3. Enter your personal information
4. Confirm
We recommend you create an account so you may access the
following advantages:
• Tracking your order
• Printing your invoice
• Saving your payment details
• Benefiting from certain offers only available to our account-holding customers
We take the greatest care in selecting the materials we use. Our aim is to offer our customers high quality materials, such as cotton, linen, wool and cashmere, that respect both the planet and each individual. We are continually increasing the proportion of eco-responsible raw materials in our supply by relying on the strictest international certifications. In 2021, 45% of the Women's collection is eco-responsible and 50% of the Men's
collection. We are now focusing our efforts on organic cotton, Ecovero certified viscose, RWS certified wool and LWG certified tanneries.
Producing less and producing better is a day-to-day concern for us. To that end, we are working on the very structure of the collections. For example, between 2017 and 2020, we reduced the size of our collections by 25%. By adjusting the volumes produced as best possible, our residual stock volumes at the end of the season decreased globally by 27% between 2018 and 2021, in spite of COVID-19.
To achieve our goal of not destroying any products at the end of a garment's life cycle, we are committed to a circular economy by entering into partnerships with companies that resell second-hand clothes. Furthermore, we give unsold stock and unused materials a second life by donating them to charities, recovery organisations and fashion schools.
We have also reduced the number of pieces in our collections by 20% since 2019. This allows us to better scale our production volumes and reduce our stocks.
A product is considered eco-responsible if it respects one or more of these criteria:
• At least 30% of its material is eco-responsible, that is, it has an official external certification such as GOTS, OCS 100, ECOVERO and the like. From winter 2022, a product will be considered eco-responsible if 50% of its main material is.
• For denim pieces, their wash is eco-responsible, done with EIM (Environmental Impact Measuring) technology.
• For pieces in leather and leather goods, the originating tannery is certified LEATHER WORKING GROUP GOLD or SILVER.
The FSC (Forest Stewardship Council) certification currently only concerns 5% of the world's forests. It is an international certification that promotes sustainable management of forests, whose trees are used in the manufacture of finished products made from wood or wood pulp, such as artificial textile fibres and packaging.
Lenzing™ Ecovero™ certified viscose is ecological, durable and breathable—similar to Lyocell Tencel—and the product of a manufacturing process subject to strict environmental standards imposed by the EU Eco Label. The production of Lenzing™ Ecovero™ fibres generates up to 50% less emissions and water consumption, compared to conventional viscose.
The specific EIM washing technique (EIM - Environmental Impact Measuring) allows for water consumption to be reduced by up to 95% and significantly decreases energy use and chemicals.
Sandro is committed to ethical and responsible production.
What we require of our suppliers translates into a number of different levels of commitment and certifications. To ensure that they are respected, we arrange regular audits by expert and independent third parties. We rely on the expertise of the BSCI (Business Social Compliance Initiative), a corporate social compliance initiative aimed at improving working conditions in their international supply chains; the SMETA (Sedex Members Ethical Trade Audit) and WRAP (Worldwide Responsible Accredited Production) social audit protocols, the
WCA (Workplace Conditions Assessment) programme and the SA 8000 standard for social responsibility relating to decent work. We also use environmental certifications, like the OEKO-TEX® STeP certification, ISO 14001, LEATHER WORKING GROUP GOLD or SILVER and BLUESIGN.
Finally, each supplier must implement our General Conditions of Purchase (GCP) as well as our Supplier Code of Conduct (SCC), thus ensuring compliance with the ethical and social laws and standards in force, in addition to human rights.
EIM is a process of washing denim that allows for, according to the level of wash, water consumption to be reduced by up to 95% compared to a traditional washing process.
Production takes place at 110 partner sites in around 30 countries, including Portugal, Italy, Turkey, China, Tunisia, Romania, Ukraine and France. Partner selection is guided above all else by the search for what can be rare technical know-how. In 2021, 43% of our collections are made in Europe, 39% in Asia and 18% in Northwest Africa.
The prototypes for our clothes are designed in our Parisian studio and produced in Europe and Asia.
The majority of our suppliers and manufacturers are long-standing partners who have grown with Sandro's success around the world. We maintain privileged relationships with them and constantly encourage them to implement the highest environmental and social standards.
First of all, the suppliers we choose to work with meet our criteria of know-how and quality in terms of product. We look for capable people to join us in the creation of quality pieces using innovative technology, but above all, we choose suppliers who are reliable and invested in our project. All our suppliers must also conform to our social and environmental specifications, and agree to being audited by external organisations.
For the creation of our collections, we rely on technical know-how that does not exist in Europe, which is the case for our silk pieces and knitwear, for example. In this case, we’ll seek such expertise in Asia, because that is where it is best mastered in the world, allowing us to bring you the best quality clothing possible.
The wool complies with the "Responsible Wool Standard" (RWS) directive, ensuring respectful treatment of the sheep and responsible management of the land on which they live. In 2021, 46% of the wool we use is RWS certified and by 2022, we are committed to increasing that to 80%.
What do the different GOTS and OCS 100 certifications mean for organic cotton?
The OSC 100 standard (Organic Content Standard) applies to non food products containing at least 95% to 100% organic material.
It verifies the presence and percentage of organic material in the final product and tracks the flow of the raw materials, from the source to the final product.
This frame of reference ensures the traceability and integrity of the raw materials along the entire chain of production with the aim of guaranteeing the composition of the textiles to the final consumer.
The frame of reference for GOTS organic textiles is recognised worldwide for textiles made from organic fibres. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria.
Only textile products containing a minimum of 70% organic fibres can be GOTS certified.
Chemical inputs used, like dyes and additives must conform to a certain number of environmental and toxicological criteria. Systems of production and processing must also conform to environmental regulations. A wastewater treatment plant is compulsory for every unit of wet processing used and all factories must conform to a certain number of social criteria.
Our tier 1 suppliers are the clothing manufacturers. They are in charge of assembling the final product. Our tier 2 suppliers manufacture fabric and supplies, and our tier 2 suppliers are the finishers and dyers, who give the fabric its final characteristics (the feel of the fabric and the colour). Tier 3 includes suppliers who manufacture the yarn (spinning mills) and raw materials for supply. They process the raw material. Finally, tier 4 corresponds to suppliers and traders of raw materials like cotton or wool.
The payment methods accepted on the website are credit/debit card, Mada, Apple Pay, TABBY and Cash on delivery.
Credit/debit card transactions on our website are perfectly secure.
You can now pay for your order in instalments with TABBY.
We have an SSL certificate which ensures that payment pages are encrypted and that data remains confidential. Your card will be debited on the date of the order. You cannot pay for your order in installments.
Every time you order, we will offer to save your card details. This will save you time the next time you order.
You will only need to enter the cryptogram on the back of your card to confirm the payment. It will be deleted after every order and you will be asked to re-enter it every time you order.
Please note: Credit notes and vouchers issued in stores cannot be used online.
Tax-free delivery is not possible on our website.
For a purchase made in store, you can ask our stores to provide you with the form intended for customs. You must present your passport. The shop will give you all the necessary documents.
The prices on our website are identical to prices in stores. There is no mark-up.
Please note: During our online outlets, prices can differ from our outlet stores prices.
Orders may be cancelled because payment couldn’t be processed. This may be due to any of the following issues:
• Incorrect card information were indicated at checkout or saved in your Sandro account
• Card may have expired or has been blocked
You can place a new order using the correct card information or a new card altogether. If you’d
like more information on this, please email us at cs.fashion@alfuttaim.com.
Click & Collect is a free service that allows you to shop on our website and then conveniently collect your order from the Sandro Al Faisiliah Mall store.
When your order is ready for collection, we’ll send you an email so please keep an eye on your inbox. Once you receive the email, you can then head on to our store in Al Faisiliah Mall.
You’ll have 14 days to collect your order from our store. If your order is not collected within that time, we’ll cancel your order and initiate your refund.
You will be asked to present your order number (which you can show through or email we sent to notify you that your order is ready for collection) and your debit/credit card used for the payment.
You can send your representative to collect your order. To help us make sure that we are releasing the order to the right person, we would need him/her to bring the following:
• An authorisation letter written and signed by you
• A copy of your valid national ID or passport
• The order number (indicated in the order confirmation email we sent you)
• Valid national ID or passport of the person collecting
• A copy or the original card used for the purchase